1. Introduction
We aim to resolve every concern quickly and fairly. This page sets out the escalation path for any grievance relating to your use of myScorr, including score checks, AI insights, statement analysis, or your experience applying for a loan, credit card or bank account through the app.
2. Level 1 — Customer support
Start here for any complaint, query or grievance.
| alerts@myscorr.com | |
| Turnaround time | [7 working days] |
3. Level 2 — Grievance Redressal Officer
If your concern is not resolved at Level 1, or you don't hear back within the stated timeline, escalate to our Grievance Redressal Officer.
| alerts@myscorr.com | |
| Turnaround time | [14 working days] |
4. Level 3 — Senior management
If you remain unsatisfied after Level 2, you may escalate to senior management.
| business@myscorr.com | |
| Turnaround time | Within 30 days from the original complaint date |
5. Regulatory escalation
If your grievance remains unresolved after the above steps, you may approach the relevant regulator, where applicable:
- Reserve Bank of India – Integrated Ombudsman Scheme, for matters relating to our RBI-registered NBFC lending partners.
- The grievance redressal channel of the relevant credit information company, for disputes about your credit report or score itself.
6. Partner-specific grievances
For issues specifically relating to a loan, credit card or bank account you have already taken up through one of our partners — such as disbursal, billing, or servicing — please also refer to the partner's own grievance contact listed on our Financial Services Disclosures page, as the relevant partner is best placed to resolve account-level issues directly.