Terms & Conditions

1. Introduction & acceptance

This document is an electronic record under the Information Technology Act, 2000 and does not require any physical or digital signature. These Terms & Conditions ("Terms") govern your access to and use of the myScorr website and mobile application (together, the "Platform"), operated by Reachout Tech Private Limited ("myScorr", "we", "us", "our"), CIN U62099KA2024PTC190922, registered office 22, 4th Floor, 1st Main, Royal Placid, Haralur, HSR Layout, Bangalore South, Karnataka – 560102.

By creating an account or otherwise using the Platform, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, please do not use the Platform.

2. Eligibility

• You must be at least 18 years old and capable of entering into a legally binding contract under Indian law.
• The Platform is intended for use within India.
• You may hold only one account, linked to your own mobile number and identity information.

3. Registration & account

• You register using your mobile number or email address, verified by OTP.
• You agree that all information you provide is true, accurate and belongs to you, and that you will keep it up to date.
• You are responsible for maintaining the confidentiality of your account and for all activity that occurs under it. Notify us immediately at alerts@myscorr.com if you suspect unauthorised access.
• We may suspend or terminate your account if we reasonably believe the information provided is false, or that these Terms have been breached.

4. Nature of our services

• Your credit score and report are sourced from our credit bureau partner through a soft enquiry, based on your explicit consent, and never affect your credit score.
• AI-generated insights and improvement plans are informational only, based on the data available to us at the time, and do not constitute financial, legal, investment or tax advice. You remain solely responsible for any decisions you make based on them.
• Where we display loan, credit card or bank account offers, these are provided by our RBI-registered NBFC and licensed banking partners. Final eligibility, pricing, tenure and approval are determined solely by the relevant partner.
• myScorr may receive a referral or facilitation fee from partners when you apply for or take up a product through the app. This never changes the price you pay.

5. Fees & payment

Certain services on myScorr carry a fee, disclosed to you before payment. As of this document's last update, our published plans are:

Pricing may change from time to time; the price shown to you at checkout is the price that applies to your purchase. Payments are processed through UPI, cards or netbanking via our payment gateway partner.

6. Cancellation & refunds

• The myScorr Starter Plan is a one-time purchase and is non-refundable once your report has been successfully delivered, except where required by law.
• myScorr Plus (Quarterly or Monthly) can be cancelled at any time from your profile. Your plan will remain active until the end of the current billing year; we do not offer partial or pro-rated refunds for early cancellation.
• If we are unable to fetch your report due to a technical or bureau-side issue, you are entitled to a full refund of that specific payment.

7. Marketplace & partner services

• myScorr operates a marketplace that allows you to discover and apply for loans, credit cards and bank accounts offered by our RBI-registered NBFC and licensed banking partners.
• myScorr acts only as a facilitator and referral platform. We do not underwrite, approve, price or disburse any loan, issue any credit card, or open any bank account. These decisions rest entirely with the relevant partner.
• Applying for a loan or credit card through a partner is a hard enquiry with the credit bureau, and may affect your credit score in line with standard bureau guidelines, even though checking your score on myScorr itself never does.
• By applying for a product through myScorr, you consent to your relevant application information being shared with the specific partner you have applied to, strictly for processing that application.
• We do not share your details with any partner unless you have explicitly applied for a product through the app.
• For any issue relating to a loan, card or account you have taken up through a partner, including disbursal, billing or servicing, you should contact that partner directly; we can help facilitate communication but are not responsible for resolving disputes between you and a partner.

8. Statement intelligence

Where you choose to upload a bank or UPI statement, you confirm that you are authorised to share that document with us. We use uploaded statements only to generate the analysis and insights you have requested, such as tamper checks, income verification and spend insights. You may delete an uploaded statement from the app at any time.

9. Your obligations

• Use the Platform only for your own personal, non-commercial use.
• Do not impersonate any person, or provide information that is not your own.
• Do not attempt to reverse engineer, scrape, or interfere with the operation or security of the Platform.
• Do not use the Platform for any unlawful purpose.

10. Intellectual property

The myScorr name, logo, app, website and all related content, design and technology are the property of Reachout Tech Private Limited and/or its licensors, and are protected under applicable intellectual property law. You are granted a limited, personal, non-transferable licence to use the Platform for its intended purpose, and no other rights are granted to you.

11. Third-party links & services

The Platform may contain links to, or facilitate applications with, third-party partners and websites. We do not control and are not responsible for the content, terms, or privacy practices of these third parties. Your interactions with any partner are governed by that partner's own terms and privacy policy.

12. Disclaimers & liability

• The Platform and its content are provided on an "as is" and "as available" basis. We do not warrant that the service will be uninterrupted, error-free, or that any particular financial outcome will result from using it.
• To the maximum extent permitted by law, our total liability to you for any claim arising from your use of the Platform is limited to the amount you paid us for the specific service giving rise to the claim.
• We are not liable for any failure or delay caused by events beyond our reasonable control, including outages of third-party infrastructure, bureau partners, or payment or communication networks.

13. Indemnity

You agree to indemnify and hold myScorr, its directors, officers and employees harmless from any loss, damage, cost or expense arising from your breach of these Terms or your misuse of the Platform.

14. Termination

You may close your account at any time from the app or by writing to alerts@myscorr.com. We may suspend or terminate your account if we reasonably believe you have breached these Terms, provided false information, or used the Platform unlawfully. On termination, your right to use the Platform ends, and your data will be handled in accordance with our Privacy Policy.

15. Governing law & disputes

These Terms are governed by the laws of India. Any dispute arising from these Terms or your use of the Platform shall be subject to the exclusive jurisdiction of the courts at Bangalore, Karnataka.

16. Modifications

We may update these Terms from time to time. The "Last updated" date above reflects the most recent revision. Your continued use of the Platform after a change constitutes acceptance of the revised Terms.

17. Grievance & contact

For questions about these Terms, write to us at alerts@myscorr.com. For business or partnership enquiries, write to business@myscorr.com. See our Grievance Redressal page for our full escalation process.